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HostGator are among the greatest, oldest web hosting business around today, they’re still publishing an incredible average uptime of 99.93% over the past 12 months. Airbnb Hosting Customer Service
Their basic shared hosting strategies come with limitless storage, bandwidth, complimentary domain (for the first year), and a complimentary SSL certificate. They also have excellent client service, who connected through a live chat quickly and answered each question within a few seconds.
Unfortunately, numerous additional services, like backups and security, will be tacked on as extra fees. Plus, the renewal rates increase strongly after your first term ends.
Pros of Using HostGator Shared
HostGator’s uptime performance used to be a problem in years past. However not any longer, based upon our 12 months’ worth of tracking. Airbnb Hosting Customer Service
On top of that, their customer service was quick and friendly. They’ll assist move your website over to their service free of charge. And novices will like a great deal of the simple, instinctive choices directed their way.
Here’s a quick summary:
1. Stable Uptime of 99.93%.
HostGator has actually published approximately 99.93% uptime with a bit more than 6 hours of downtime over the last 12 months. That’s not the very best uptime we have actually seen however likewise not the worst.
The excellent part is that they have an uptime assurance which says that if they drop below 99.90%, you can get one month of credit on your account.
Obviously, any organized maintenance or impossible-to-predict hacks aren’t factored into this guarantee. You will, nevertheless, have to reach out and request for the credit by sending an assistance ticket to their billing department within 1 month.
We have actually started to see a couple of other hosts appear with uptime assurances recently, and it implies all clients win as a result. Competitors coming out and doing this assists raise the bar for the whole industry. It requires everyone else in the market to either match their guarantee and raise the standard level of service or risk falling behind.
Last 12-month typical uptime:.
March 2021: 99.95%.
February 2021: 99.99%.
January 2021: 99.97%.
December 2020: 100%.
November 2020: 99.99%.
October 2020: 99.99%.
September 2020: 99.50%.
August 2020: 99.99%.
July 2020: 99.98%.
June 2020: 99.99%.
May 2020: 99.96%.
April 2020: 99.78%.
2. Good Load Time 734 ms. Airbnb Hosting Customer Service
HostGator’s servers had no problems keeping our website up and live over the past year.
Nevertheless what about their server speed?
HostGator delivered an average page packing time of 734 ms over the last 12 months.
This is certainly not the fastest speed we have actually seen but it’s decent enough to get a spot in our pros section. HostGator has improved its page packing times quite a lot. Not a long time earlier, it took more than a 2nd to pack our site.
Why is it essential to have a quick page loading time?
Slow page filling times have been shown to affect your visitor’s experience straight. And that has a trickle-down result to hitting your bottom line, too.
There are a couple of things you can do to speed up your site without changing hosts. If your host is regularly slow, it suggests you’ll constantly be fighting a losing battle.
3. Great Support. Airbnb Hosting Customer Service
Comparable to other recognized companies like SiteGround and Dreamhost, HostGator supplies a knowledge base, phone, email, and live chat support.
We checked out their live chat choice.
We asked a basic concern about their shared hosting plans and got linked to a client rep within two minutes. The replies were quick and educated.
4. 45-Day Money-Back Guarantee.
HostGator is so confident in their service that they extend the industry-average 30-day refund policy an extra 2 weeks or so to 45 days.
That means you can utilize them for over a full month and still get your purchase price back if any concerns appear.
This 45-day money-back assurance applies to all shared, reseller, and VPS hosting packages.
The only catch is that this does not apply to HostGator’s dedicated servers, administrative fees, set up fees for custom-made software application. After combing through numerous Terms of Service documents by now, we have actually discovered that these caveats are relatively typical in the hosting industry.
For example, if your strategy included a complimentary domain name, they’ll subtract the basic cost of $15.00 for the domain from the refund quantity. Airbnb Hosting Customer Service
There are a few other points to make. HostGator’s Terms give them approximately 90 days to really release a refund. No refunds will be given on checks, money orders, Western Union payments, or bank wire transfers, either.
Refunds are only offered for new strategies or accounts. If you formerly signed up for one, and are canceling a renewal or 2nd effort, you will not get anything in return.
And finally, foreign currency refunds are processed based on the U.S. Dollar currency exchange rate.
5. Site Security Includes Available.
HostGator’s shared hosting strategies are fairly bare-bones. You’re getting enough for one site, but not a whole lot of additionals on top of it.
They do offer a couple of additional security functions like the ability to include SiteLock monitoring to your website. This service will run daily, keeping an eye out for any possible website breaches or hacks and let you know quickly when they find it.
They also provide Spam Assassin on their e-mail plans to assist avoid spam from striking your inbox in the first place.
The only drawback is that SiteLock will cost you a little extra. We’ll expand on this below in the Cons, but the sticker price is $1.99/ mo, billed annually at $23.88. Airbnb Hosting Customer Service
6. Free Website & cPanel Migrations.
If this isn’t your very first site, and you’re trying to move an existing one over, HostGator’s got your back.
You’ll have 30 days after sign-up to get in touch and have them help move any site files, databases, scripts, and even a domain over for you.
This consists of a full cPanel transfer. If you happened to have numerous site installs (like subdomains for one big site), you’re covered.
All of HostGator’s shared hosting strategies come with a single site (or cPanel) migration consisted of. Various plans, like resellers, for instance, will get access to more (up to 30).
A single totally free site migration isn’t a lot compared to some hosts. It’s still better than nothing.
7. Extremely User-Friendly for Beginners.
HostGator is custom-made for newbie bloggers or webmasters. Airbnb Hosting Customer Service
Their website is full of tutorials, walkthroughs, and more to assist you navigate the murky world of DNS and data.
They likewise have additional functions for beginners who are looking to establish a website without the inconvenience of working with other individuals to create, construct, and manage everything.
Their website contractor tool, Gator by HostGator, is one of the better ones we have actually evaluated. It comes with free hosting and a domain name, so you simply require to buy a single represent all of the requirements.
The adjustable design templates are all pretty modern, to begin with, and you can easily tailor how they look by dragging and dropping each feature. You’ll likewise get site analytics and a complimentary SSL certificate to assist secure your visitors’ personal information (like their physical area).
Gator by HostGator even features an eCommerce plan, so you can establish a fully-functioning online store with stock and more, all without worrying about payment gateways, plugins, or any other untidy technology. It simply works. Airbnb Hosting Customer Service
Cons of Using HostGator Shared.
HostGator’s consistently strong uptime was, honestly, unexpected (in an excellent way). We’re also fans of their uptime warranty.
Beyond that, their beginner-friendly approach and valuable client service suggest that there’s a lot to like about their service.
Unfortunately, we likewise encountered a few issues along the way while checking them out. Here are the most significant issues we discovered:. Airbnb Hosting Customer Service
1. Great Deals Of Bonus Costs for ‘Real’ Backups, Gmail, and Malware.
HostGator’s shared hosting plans are cheap, with initial prices starting at only $2.75/ month (for 36 months).
Their most affordable plan (” Hatchling”) comes with a single domain, one-click installations of popular apps like WordPress, Joomla, and more, unmetered bandwidth, unrestricted storage, and a free SSL certificate. Essentially, all of the core features you need for a total website.
However, that’s about all they supply in their default strategies. All of the ‘extra’ stuff, like site backups, Gmail access, SiteLock Monitoring, and SEO tools will all cost you extra when it’s time to checkout.
It’s frustrating due to the fact that a lot of these features are worded thoroughly on the website, like “readily available,” to make you think they’re consisted of. Browse the other top hosts we’ve reviewed and you’ll see that many of them, in fact, do throw these into their standard rates.
It’s only when you get to the very end of the process, when you go to enter your billing information, that you’ll understand all of these extra features will cost you, well, additional.
Gmail is the standard $5/month or $60/year per user, which is their normal prices. However then SiteLock will cost you $19.99/ year, CodeGuard (to backup your sites) will cost you $23.95/ year, and they do not even keep many previous versions of your website on file in case you encounter any issues.
While the initial plan appears inexpensive at first, it starts to end up being pretty costly when all is said and done. Airbnb Hosting Customer Service
2. Industry-Standard Rates ‘Tricks’.
In addition to extra charges, HostGator pulls two prices techniques that are pretty standard in the industry.
The very first is promoting a low rate like $2.75/ month, only for you to realize that it needs you to prepay for a complete three years to in fact get it. Otherwise, you’re taking a look at $10.95/ month for an actual single month’s worth of service.
That’s simply the beginning, though. Due to the fact that on top of this, HostGator’s renewal rates leaps drastically after your preliminary strategy expires.
So let’s say you proceed and lock-in that low rate for 3 years. You’ll be getting a pretty good deal, no doubt.
The difficulty begins when it’s time to renew your strategy in 3 years. At that point, your regular monthly rate for the exact same plan leaps to $6.95/ month (or $250.20 overall)– more than double what you just paid for the same specific service.
Essentially, they’re taking advantage of the fact that after a few years, the possibility of you wishing to switch services is quite low. You’re locked in for a while (like a cable television company or gym membership).
Lots of other hosts we’ve examined pull this exact same stunt. However, that does not mean we need to like it. Airbnb Hosting Customer Service